Refund & Cancellation Policy

Effective date: [OWNER TO CONFIRM: effective date] · Last updated: [OWNER TO CONFIRM: date of final approval]

This policy explains when you can cancel an order with Business Ingenuity, Inc. and when you can get your money back. It forms part of our Terms of Service. If you have a signed agreement with us, the refund and cancellation terms in that agreement apply instead.

Why reports are treated differently from physical goods. Each report is generated for your organization when you buy it. Production starts automatically as soon as payment succeeds, and the cost of producing it cannot be recovered once it has started. So our policy centres on putting things right when we fall short, not on returns.

[OWNER TO CONFIRM: the refund policy itself. No refund policy has ever been decided (PriceBook §5.2 item e, open since 2026-08-08). Everything below marked “proposed” is a drafting suggestion, not a decision.]

At a glance

• Research reports (ExoScan, ExoAnalysis, Competitive Landscape, ExoRisk): no refund once generation has started. If we fail to deliver or the report is materially defective, we fix it, re-run it, or refund you.
• 4 Quarterly Updates: you can move a delivery date. Remaining deliveries are not refunded if you stop early (proposed). If we cannot deliver, we refund the deliveries we did not make.
• OrgScan / OrgAnalysis: refundable before your survey launches, less a set-up fee (proposed). Not refundable once the survey is live.
• Expert Sessions: free to reschedule with enough notice. Late cancellation or no-show forfeits the session (proposed). If we cancel, you choose a new date or a full refund.
• Analytics Warehouse: not refundable once access has been granted (proposed), unless your written agreement says otherwise.

1. Research reports

ExoScan, ExoAnalysis, Competitive Landscape and ExoRisk, bought one at a time.

• Cancelling: generation starts as soon as your payment succeeds, so these orders cannot normally be cancelled once they are placed. If you contact us before generation has started, we will cancel and refund in full. [OWNER TO CONFIRM: proposed]
• If generation fails: sometimes a report cannot be completed, for example because too little public information about the organization is available. We will re-run it at no charge. If we still cannot deliver a usable report within [OWNER TO CONFIRM: 10] business days of purchase, we will refund you in full.
• If the report is materially defective: for example, it analyses the wrong organization, is substantially incomplete, or cannot be opened. Tell us within [OWNER TO CONFIRM: 14] days of delivery. We will correct or regenerate it. If we cannot, we will refund you.
• Not a defect: disagreeing with the report’s conclusions, or finding facts that changed after the report’s stated source dates. As our Terms explain, research reports are AI-generated from public information and are not independently verified. We are still glad to hear about specific factual errors, and we may correct them at our discretion.

2. 4 Quarterly Updates

A prepaid series of four reports (ExoScan or ExoAnalysis), delivered about once a quarter. It is not an automatically renewing subscription, so there is nothing to cancel in order to stop future charges. Nothing is charged after the one up-front payment.

• Moving a delivery: ask us, and we can move an upcoming quarterly delivery to a different date.
• Stopping early: the four-report series costs the same as a single report, so there is no per-report price to refund. If you no longer want the remaining deliveries, we will stop them, but no refund is due for them. [OWNER TO CONFIRM: proposed]
• If we cannot deliver: if we stop offering the product, or cannot deliver a scheduled report, we will refund a proportionate share of the price for each undelivered report. [OWNER TO CONFIRM: proposed, one quarter of the price for each undelivered report]
• Each delivered report is covered by the failure and defect terms in section 1.
• Scheduled deliveries are paused while an account is suspended. See Terms, section 12.

3. OrgScan and OrgAnalysis (survey-based)

• Before your survey launches: you may cancel for a refund of the price less a set-up fee of [OWNER TO CONFIRM: amount or percentage, proposed 10%], which covers account and survey set-up already done.
• After your survey launches: no refund. We are still committed to delivering your report once the survey closes.
• Low response: if too few people respond for a meaningful analysis, we will first work with you to extend or relaunch the survey. [OWNER TO CONFIRM: whether any refund or credit applies if the survey still falls short, and the minimum response count that would trigger it]
• Included items: the updated research report and the consultation included with these products are part of the package. They are not refunded separately.

4. Expert Sessions (2-hour and 4-hour)

After you buy a session, we contact you (we aim to within 1 business day) to agree a date and time. The preferred time you give at purchase is a request, not a confirmed booking.

• Rescheduling: free if you give at least [OWNER TO CONFIRM: 48 hours] notice before the confirmed start time. [OWNER TO CONFIRM: limit on the number of reschedules, proposed two]
• Cancelling before a session is scheduled, or more than [OWNER TO CONFIRM: 7 days] before a confirmed session: full refund. [OWNER TO CONFIRM: proposed; alternative is a credit toward a future session]
• Late cancellation or no-show: if you cancel with less notice than above, or do not attend, the session is forfeited and not refunded. [OWNER TO CONFIRM: proposed]
• If we cancel or cannot hold the session: you choose between a new date and a full refund.
• Unused sessions: a session must be held within [OWNER TO CONFIRM: 6 months] of purchase unless we agree otherwise.
• Each session is a separate purchase, and buying another is a separate charge.

5. Analytics Warehouse

• Sold by enquiry for a fixed term (currently 91 days from the date access is granted, unless a different term is agreed in writing). Access ends when the term ends. It does not renew automatically.
• Once access has been granted, the fee is not refundable. [OWNER TO CONFIRM: proposed] If the tool is unavailable for a significant part of the term because of a fault on our side, we will extend your access by the time lost.

6. Bulk, invoiced and custom work

Cancellation and refund terms for bulk orders, invoiced accounts and custom work are set out in the quote or signed agreement for that work.

7. How to cancel or ask for a refund

1. Email synergymatters@businessingenuityinc.com. Include your company, your account email, the receipt number (shown in your workspace) and the product.
2. We will reply within [OWNER TO CONFIRM: 2] business days.
3. Approved refunds are paid to the original payment method through Stripe. Your bank or card issuer then decides when the money reaches your account, which usually takes several business days.

Please contact us before disputing a charge with your card issuer. We can usually resolve a problem faster than a chargeback can. If a chargeback is filed, we may pause the related deliveries while it is resolved.

8. Your legal rights

This policy does not limit any right you have under applicable law that cannot be excluded by contract.