Charles Follett
Co-Founder
Charles Follett helps organizations unlock performance that culture has been quietly capping. Over a career spanning construction firms, utilities, semiconductor manufacturers, banks, insurers, automakers, and IT companies across North America and Europe, he's learned the same lesson in every industry: strategy fails less often on the whiteboard than in the gap between what leadership intends and how the organization actually behaves. Charles closes that gap — work that led him to co-author Natural Synergy and co-develop the Edgy® suite of AI-powered diagnostic tools that put the framework into practice.
Specialties
- Diagnosis — Pinpointing the cultural strengths and weaknesses driving or limiting performance, using a proprietary survey, a purpose-built analytics platform, and pattern recognition earned across dozens of engagements.
- Direction — Designing roadmaps that move an organization's Operating State — from Insular, Pluralistic, or Tumultuous — to Synergistic, where strategy and culture reinforce rather than undercut each other.
- Mobilization — Turning diagnosis into motion through executive coaching, playbook design, and targeted skill development, so change survives past the engagement.
Charles holds a BS in Civil Engineering from Northeastern University, an MBA from Brenau University, and a certificate from Business Design Associates' Ontological Design Course.
Olga Stephan
Co-Founder
Olga excels at working with executives, managers, and their teams to enhance team performance and increase company, departmental, and program results. Her success is measured in terms of programs delivered on time, delighted stakeholders, and proud team members. Her skilled coaching with clients inspires them to greater ambition, fortified with new capabilities for thriving in the future.
Olga has 25 years of coaching experience, as well as a background in information technology. She has worked across North America, Europe, and APAC consulting to Fortune 1000 companies in healthcare, semiconductor, auto, energy, construction, insurance, banking, and accounting. Recent clients include Atlassian, Plantronics, Veritas, Cepheid, and Verigy (now Advantest), where she improved the performance of the CXO and their teams through individual coaching and implementation of new team management practices.
At Axolotl (now OptumInsight) she produced breakthrough results with the CEO's team through team and individual coaching and the establishment of a "war room" to ensure on-time delivery of strategic initiatives.
Specialties: Executive and leadership coaching; mobilizer for large strategic initiatives, communication and coordination effectiveness, stakeholder management and relationship building.
Olga has a BS in Computer Science from the University of Calgary, Alberta, Canada. She brings her love of travel and cultural diversity to her work.
Harold Gray
Creator & Architect, Edgy
Harold Gray brings more than 45 years of engineering, architecture, and entrepreneurial leadership to his role as Creator & Architect of Edgy. A rare hybrid of systems thinker, hands-on builder, and repeat founder, Harold has been designing and delivering software solutions since the earliest days of modern computing. He launched his first company in 1980 and has since founded and led three ventures, each rooted in his ability to turn complex ideas into elegant, scalable systems.
Across his career, Harold has built software at every layer of the stack — from low-level architecture and data pipelines to enterprise-scale platforms. He is known for his ability to diagnose and untangle deeply interconnected systems, whether they involve infrastructure, integrations, or organizational processes. His approach blends engineering rigor with practical intuition, allowing him to see not just the code, but the entire ecosystem it lives within.
Today, Harold channels that depth of experience into advancing Edgy's AI-driven capabilities. He leads the design of intelligent systems that can sense, respond, and automate — pushing the boundaries of what's possible in applied AI and real-time business automation.
Harold holds a Bachelor's degree in Industrial Engineering and a Master's in Information and Computer Science from the Georgia Institute of Technology. This dual foundation — engineering discipline paired with computational depth — shapes his signature style: logical, data-driven, and relentlessly focused on optimization. He views software as a living process to be engineered for clarity, efficiency, and scale.
Recognized for his ability to translate abstract concepts and book-length visions into working products, Harold excels at automating ideas into reality. Whether architecting enterprise systems or troubleshooting multi-platform infrastructure challenges, he brings a level of persistence, clarity, and technical fluency that only decades of hands-on experience can produce.
Specialties: Systems Design & Architecture · Enterprise Integration · Microsoft Technology Stack · Applied AI & Automation