Quick answers about buying and using Edgy. If you cannot find what you need here,
contact us. A person will reply.
1. Your account
Sign in with the Sign In button at the top of every page.
New customers choose “Create Account” on the sign-in page. This creates an account and a private workspace for your company. You do not pay anything to create an account. We ask for payment only when you buy.
The first time you sign in, we ask you to accept our Terms of Service, Refund & Cancellation Policy and Platform & Survey Data Notice before you continue. Everyone on your account accepts for themselves, and we ask again only if these documents change. Edgy is for businesses, and you must be 18 or over to use it.
Forgotten your password?Contact us from the email address on your account and we will help you reset it.
Sign-in security. After you sign in, choose Sign-in security at the bottom of the left-hand menu, next to Sign Out. You can add a second step to signing in: a 6-digit code we email you, or a code from an authenticator app on your phone, such as Microsoft Authenticator, Google Authenticator, LastPass Authenticator or Passwords on iPhone. When you set up an app we give you 8 single-use recovery codes. Keep them somewhere safe, away from your phone.
Lost your phone and your recovery codes?Contact us from the email address on your account. Once we have confirmed it is you, we switch the second step off so you can sign in with your password and set it up again.
2. Buying
Browse the products and sample reports. To buy, sign in and open Purchase Products in your workspace. Prices are shown there for every product.
Available now: ExoScan, ExoAnalysis, ExoCLA and ExoRisk reports, and 2-hour and 4-hour Expert Video Sessions.
Not available to buy yet: OrgScan and OrgAnalysis. They are marked “Coming soon” in your workspace.
Quarterly Update Reports are the 4 Quarterly Updates option for ExoScan, ExoAnalysis, ExoCLA and ExoRisk: four updates, each a new report showing what has changed since your first report. Where the option is marked “Coming soon”, it cannot be bought yet.
You must already have bought a report before you can buy its Quarterly Updates. Your first update is prepared three months after the date you buy them, then every three months after that.
Payment is taken on Stripe’s secure hosted checkout. We never see your full card number.
Every purchase is paid in full up front. We do not currently collect sales tax.
We email you a receipt, and your receipts are always available under Purchase History in your workspace.
3. Getting your report
Your report starts being prepared as soon as your payment goes through.
Allow up to 5 business days. We email you when your report is ready, so you do not need to stay signed in.
Ready reports appear under My Reports in your workspace, where you can read them on screen and download a copy as a Word document (.docx).
Quarterly Update Reports appear under My Reports as each one is ready, every three months from the date you bought them. See Buying.
Reports are generated by AI. Research reports are prepared from public information that has not been independently verified. Read what our reports are and are not before you rely on one.
4. Surveys (OrgScan and OrgAnalysis)
OrgScan and OrgAnalysis cannot be bought yet. This is how their surveys will work once they open.
We help you set up and run the survey. When it launches you get a link and a QR code. Invitations go out from your own organization, by your email, chat or internal channels, because people respond far more readily to a request from their own employer.
Respondents do not need an account and are not asked for their names. Results are reported to you in aggregate. Groups of fewer than 3 people are never shown separately, in dashboards, reports or downloads.
A report needs at least 5 responses. It is prepared after the survey closes.
Expert Video Sessions are 2-hour or 4-hour live sessions with our consultants, held by video call.
After you buy a session, we aim to contact you within 1 business day to agree a date and time, and we email you once it is scheduled. The time you suggest at purchase is a starting point, not a confirmed booking.
You can reschedule free of charge with at least 48 hours’ notice before the confirmed start, up to 2 times. A session must be held within 6 months of purchase unless we agree otherwise.
If you cancel or do not attend, the session is forfeited and no refund or credit is given. If we cancel, you choose between a new date and a full refund. The full rules are in our Refund & Cancellation Policy.
6. Bulk orders, Analytics Warehouse and custom work
Bulk quantities, the Analytics Warehouse, and any report not offered for direct purchase are arranged by conversation.
Contact us and tell us what you need.
7. Refunds and cancellations
All sales are final. Each report is generated for you as soon as you pay, so we do not give refunds or credits for a change of mind, a cancellation or a missed session.
If something goes wrong on our side, we will put it right: we re-run or correct a report, and we refund you only if we cannot deliver what you paid for.
See the Refund & Cancellation Policy.